Welcome to the Shipping Information page of Northstory. We strive to provide a seamless shopping experience and deliver your products in a timely manner. Below you will find all the necessary information regarding our shipping policies.
1. Shipping Destinations
We currently ship to the following regions:
Domestic (Within India)
2. Shipping Rates
Domestic Shipping:
Shipping Time:- Estimated delivery time: [4-7] business days
Please note that shipping rates are subject to change based on order weight and destination.
3. Processing Time
All orders are processed within [2-3] business days.
Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed. We will notify you of any significant delays.
4. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
5. Shipping Restrictions
We are unable to ship to P.O. Boxes or APO/FPO addresses.
Some products may have shipping restrictions due to size, weight, or destination.
6. Customs, Duties, and Taxes
Northstory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7. Damages
Northstory is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
FAQ's
Q: How can I track my order?
A: Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to check the status of your shipment on the carrier’s website.
Q: What do I do if my order is delayed?
A: If your order is delayed beyond the estimated delivery time, please contact our customer service team at [email protected] for assistance.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address, please contact us immediately at ‘[email protected]’. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.